FAQ
Questions we get every day.
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08 —FAQ
Questions you should be asking.
What is an agency ad account?
It is an ad account opened under an official advertising agency instead of a personal profile. Platforms trust these accounts more, so they come with higher spend limits and are much less likely to be restricted for no reason.
How does the top-up fee work?
You add money to your ad account through us, and we charge a small percentage on each top-up. There is no monthly subscription and no account fee. Check the calculator to see your exact rate.
How do the volume tiers work?
Your tier is based on your total monthly ad spend with us. When you cross a tier limit, your lower fee starts automatically from the next top-up.
Who gets cashback?
Advertisers in the Whale and Titan tiers get cashback on their monthly spend. It is calculated at the end of each month and paid to your wallet.
Is there any monthly fee?
No. Applying, opening accounts and keeping them is free. You only pay the top-up fee when you add balance.
Which niches do you accept?
We accept most white-hat businesses (e-commerce, brands, apps, services) and many gray-hat niches. Casino and gambling are reviewed case by case. Ask us about your niche on WhatsApp.
What happens if my account is restricted?
Contact support right away. We will help with an appeal or arrange a replacement account so your campaigns can get running again as soon as possible.
How can I pay?
USDT (TRC-20 or BEP-20), bKash, Nagad or bank transfer. The exact wallet address or number is shown inside your portal when you add funds — always copy it from there, never from a chat message.
What if I enter the wrong TxID or upload the wrong screenshot?
Nothing is lost. Your deposit stays pending until we check it. Open a support ticket from the portal or message us, and we'll match the payment manually.
Can I get my money back?
Unused wallet balance can be requested back, minus any payment-network costs. If we reject a top-up, the full amount including the fee goes straight back to your wallet — you'll see it in your ledger.
I'm not in Bangladesh. Can I still use AdsKiro?
Yes. Pay in USDT, talk to us in English, and choose any time zone and currency for your ad accounts. No local bank account is needed.
How fast can I start?
After you apply and make your first top-up, most accounts are ready within a few hours. Some platforms can take a little longer.
Do I need to sign a long-term contract?
No. There is no contract and no lock-in. You can stop topping up any time.
Still have a question?
Talk to a real person. We answer in Bangla and English, 24/7.